Pontotoc, MS 38863
(662)489-2263
1-800-279-2263
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P.O. Box 1020 Pontotoc, MS 38863 (662)489-2263 1-800-279-2263 |
| Main | Tech Support | FAQ |
| Q: Does OneCall provide any means of parental control or filtering from the Internet? |
| A: Yes. OneCall provides an optional proxy configuration to filter out adult-oriented material from the Internet. For detailed setup instructions, see our Proxy Configuration Page |
| Q: I have a 56K Modem, why do I connect at slower speeds? |
| A: The most likely cause of this problem is line-noise in your telephone line. Any static or cross talk in your telephone line will act to degrade your connection speed. One potential solution to this problem is to contact your local telephone company, and report the line-noise. As the quality of your phone line improves, so will your connection speed. |
| Q: When dialing to OneCall, I receive an "invalid username or password" error message. |
| A: There are several things that may cause your username or password to be rejected. One of the most common, however, is the use of uppercase letters in either. Ensure that you use only lowercase letters in you username and password. |
| Q: Why do I get disconnected when I receive an incoming telephone call? |
| A: If you get disconnected only when getting an incoming call, try disabling Call Waiting. This can be done by placing *70, in front of the phone number in your connection box. If you are disconnected randomly, when there is no incoming call, line-noise may again be at fault. |
| Q: What is my email address? |
| A: Each user's email address will be in this form: username@onecallinc.com. Remember to use all lowercase letters in addresses. |